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Common Questions
How do I install the agent?
Download the agent installer from your dashboard's Agent Download page. Run the installer on each Windows device you want to manage. The agent will automatically register with your tenant.
What are the system requirements?
The agent requires Windows 10/11 or Windows Server 2016 or later, and .NET Framework 4.8 or later. The agent is lightweight and has minimal resource requirements.
How does multi-tenant isolation work?
Each tenant operates in complete isolation. Data is separated at the database level using Row-Level Security (RLS) policies. Users can only access data for tenants they belong to.
How secure is remote access?
Remote access uses WebRTC peer-to-peer connections with end-to-end encryption. All sessions require user consent and password authentication. Complete audit logs are maintained for compliance.
Can I deploy software to offline devices?
Yes! Deployments are automatically queued for offline devices. When a device comes back online, the deployment will execute automatically. This is managed through our heartbeat monitoring system.
Support Response Times
We aim to respond to all support requests within 24 hours during business days.
For urgent issues, please mark your email as "Urgent" and we'll prioritize your request.