Documentation
Complete guide to using Devicely RMM for managing your Windows infrastructure
Quick Start Guide
1. Install the Agent
Download and install the lightweight Windows agent on your devices. The agent automatically registers with your tenant and begins reporting device information.
System Requirements: Windows 10/11, Windows Server 2016 or later, .NET Framework 4.8 or later
2. Automatic Discovery
Once installed, devices automatically appear in your dashboard. No manual configuration required. The agent reports device status, hardware information, installed software, and more.
3. Start Managing
Use the web portal to monitor devices, deploy software, run commands, access devices remotely, and manage your entire infrastructure from one place.
Feature Documentation
Device Management
Monitor all your Windows devices in real-time. View device status, performance metrics, hardware inventory, and system information.
- • Real-time device status (online/offline)
- • Hardware inventory (CPU, memory, storage, network)
- • Operating system information and updates
- • Heartbeat monitoring with automatic deployment queuing
- • Device grouping for organized management
Software Deployment
Create custom software packages with multiple installation steps. Deploy to single devices or entire groups.
- • Support for MSI, EXE, and script-based installations
- • Multi-step deployment workflows
- • Automatic queuing for offline devices
- • Deployment execution logs and status tracking
- • File copy operations and pre/post-install scripts
- • Bulk software uninstall with custom templates
Security & Compliance
Integrate with security tools and maintain compliance across your infrastructure.
- • Tenable Nessus vulnerability scanning integration
- • Security status monitoring (antivirus, firewall, Windows Defender)
- • Active Directory domain integration and OU tracking
- • Azure AD/Entra ID device compliance tracking
- • Complete audit logs for compliance reporting
Remote Access
Secure remote desktop access using WebRTC peer-to-peer connections with end-to-end encryption.
- • WebRTC-based peer-to-peer connections
- • Password protection and user consent required
- • Self-hosted server infrastructure option
- • Complete audit trail of remote access sessions
Advanced Features
- • Productivity Tracking: Monitor device usage, active time, and idle time
- • Presence Detection: Detect user location for laptops and mobile devices
- • Process & Service Management: View and manage running processes and Windows services
- • Registry & File Scanning: Scan Windows registry and files/directories with pattern matching
- • Command Execution: Run PowerShell and CMD commands remotely
- • Software Inventory: Track all installed software with versions and publishers
- • Windows Updates: Track and manage Windows updates and KB numbers
Multi-Tenant Management
Devicely RMM is built for Managed Service Providers (MSPs) with complete tenant isolation. Each tenant operates in its own isolated environment with role-based access control.
Roles & Permissions
- • Owner: Full access to tenant settings, account management, and all features
- • Admin: Full access to device management and features, limited settings access
- • Technician: Device management and operational access, no settings or account management
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