SOC 2 Security Framework

Devicely RMM follows security practices aligned with SOC 2 framework standards to ensure the highest levels of security, availability, and confidentiality for your data.

What is SOC 2?

SOC 2 (System and Organization Controls 2) is a security framework developed by the American Institute of CPAs (AICPA). It defines criteria for managing customer data based on five "trust service principles": Security, Availability, Processing Integrity, Confidentiality, and Privacy.

While SOC 2 certification requires a formal audit by an independent third party, Devicely RMM implements security controls and practices aligned with SOC 2 principles to protect your data and ensure reliable service delivery.

Trust Service Principles

Security

We implement comprehensive security controls to protect against unauthorized access, including firewalls, intrusion detection, encryption, and access management systems.

Availability

Our systems are designed for high availability with redundant infrastructure, automated failover, and 99.9% uptime targets to ensure your services remain accessible.

Confidentiality

Strict confidentiality controls protect sensitive information through encryption, access restrictions, and non-disclosure agreements with all personnel and third parties.

Processing Integrity

We maintain data processing integrity through validation, monitoring, and quality assurance processes to ensure accurate and complete data processing.

Privacy

Privacy controls protect personal information in accordance with our privacy policy, including data collection, use, retention, and disposal practices.

Security Controls & Practices

We implement a comprehensive set of security controls aligned with SOC 2 requirements to protect your data and ensure service reliability:

Access controls and authentication mechanisms

Network security and firewall protection

Data encryption at rest and in transit

Regular security monitoring and logging

Incident response and breach notification procedures

Change management and system updates

Vendor management and third-party risk assessment

Employee security training and awareness programs

Physical security controls for data centers

Business continuity and disaster recovery planning

Continuous Security Improvement

Security is an ongoing process, not a one-time achievement. We continuously monitor, assess, and improve our security practices to address emerging threats and maintain the highest standards of data protection. Our security team regularly reviews and updates our controls to ensure they remain effective and aligned with industry best practices.